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Privacy Policy

zenwaylife.com

Date of Last Update: October 26, 2025 Effective Date: 26 October 2025

At Zenway Life, operated by Importadora ZenWay SpA, We value and respect your privacy. This Privacy Policy describes how we collect, use, protect and share your personal information when you visit or make purchases on our website. zenwaylife.com (the «Site»).

1. Information we collect

We collect two types of information:

A. Information You Provide to Us (Personal Information)

This includes information you enter directly when interacting with the Site, such as:

  • Identification and Contact Information: Full name, email address, phone number, billing address and shipping address.
  • Transaction Data: Details of products purchased, order and payment history. Note: We do not directly store your full credit card information. This information is securely processed and managed by our payment service providers (e.g. Transbank, PayPal, etc.).
  • Account Information: If you create a user account, we store your username and password encrypted.
  • Communications: Information contained in e-mails or messages sent to our customer service department.

B. Information We Automatically Collect (Device/Browser Data)

When you visit the Site, we automatically collect certain information about your device and your interaction with it:

  • Cookies and Similar Technologies: We use «cookies» (small data files placed on your device) to track your preferences, shopping carts and browsing activity.
  • Log Files: They collect data such as your IP address, browser type, Internet Service Provider (ISP), referring/exit pages and date/time stamps.
  • Analytical Data: Information about how you use the Site, such as the pages you visit and the time spent on them, using tools such as Google Analytics.

2. How do we use your information?

We use the information collected for the following purposes:

  • Order Processing: To complete, pack, ship and deliver your product orders (Aromatherapy, Cosmetics, Supplements, Textiles, Events).
  • Customer Service: To respond to your inquiries, support requests and manage returns or exchanges.
  • Site Improvement: To analyze trends, monitor Site performance and optimize the shopping experience.
  • Marketing and Advertising (With your consent): To send you promotional information about our products, special offers and news, provided that you have opted in to receive such communications.
  • Security and Fraud Prevention: To detect possible risks and fraud (in particular, your IP address).
  • Legal Compliance: To comply with applicable laws, regulations and legal requests.

3. Sharing of your personal information

We only share your Personal Information with third parties when strictly necessary for the operation of our business or as required by law:

  • Service Providers: We share information with third parties who help us operate the business, such as:
    • Payment Providers: To process your payments.
    • Shipping and Logistics Services: To deliver your products.
    • Marketing and Analytics Services: Such as Google Analytics, to understand the use of our Site and optimize campaigns.
    • E-mail Platforms: To send communications.
  • Legal Compliance: We may disclose your information if we are required to do so by law or in response to valid court orders.
  • Commercial Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

4. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

  • Right of Access: Request a copy of the personal information we hold about you.
  • Right of Rectification: Request correction of incomplete or inaccurate data.
  • Right of Opposition/Cancellation: Oppose the processing of your data or request its deletion, under certain conditions.
  • Right to Withdraw Consent: Withdraw your consent to data processing at any time.

To exercise any of these rights, please contact us using the information provided in Section 6.

5. Data security

We implement reasonable technical, administrative and physical security measures to protect your personal information from unauthorized access, misuse or disclosure. Please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. Contact us at

For questions, comments or to exercise your privacy rights, please contact us at:

7. Changes to this privacy policy

We reserve the right to modify this Privacy Policy at any time. Modifications will be effective immediately upon posting on the Site. We will notify you of significant changes by updating the «Last Updated Date» at the top of this page.